personal shopping

Is your desired pair out of stock at GrailsPlug.com? Don't worry! Send us an Instagram DM and we will try to source them for you!

When we don't have your desired shoe or size in stock you can make use of our 'Personal Shopping' feature. With this feature you can send us a message on instagram explaining us what pair you want and in what size. We will use our many contacts to try and find that pair for you. When we have found this pair we will come back to you with the price of the sourced item.

Note: Some shoes are more difficult to find than others. Therefore it might take longer than usual to come back to you!.

T ensure our team doesn't waste their time on the searching for your item for nothing we ask a original fee of €20,-. Once found and ready for checkout only the remaining amount has to be paid.

Once we have foun the item and you purchased them they will first sent over to us so we can check them on authenticity. Once they have come in we check them and only when they have been authenticated they will be sent to you. If they came out as a fake pair we will refund the full amount back to you.

From the moment of payment it takes a maximum of 10 business days for us to source your order. This might vary if you order a very exclusive and/or rare item. Shipping times vary to the shipping destination.

Unfortunately, no. When you place an order through personal shopping we don't have that shoe in-stock at that moment. Therefore we can't accept returns. If you are not shure what size you should order please ask us about it or check the size charts:

Nike

Adidas

Shipping

All orders are shipped through PostNL.

We ship worldwide! We are located in The Netherlands so within this country you will find the cheapest shipping rates.

All orders are shipped within 2 business days. The time PostNL takes to deliver the order to your doorstep is out of our reach. Please look on the PostNL website to find out more. Within The Netherlands it usually takes no more than 2 work days for the parcel to be delivered.

Click here to go to the PostNL webiste.

Info

This is all because of supply and demand. The shoes we sell are in very high demand and because of that they sell out within minutes or even seconds on their drop day. Because the demand of these shoes is way higher than the supply their prices go up.

The shoe market prices can vary from time to time. Because we base our prices on the market value of the shoes, the price might sometimes go up and sometimes down.

Yes, we get our stock straight from original Nike and Adidas retailers. Sometimes we buy from connections of ours and we check every pair on autenticity before loading them on the website.

returns

Yes, please take a look at our Return Policy if you have more questions about returns

Business

No, Grails Plug is an online store and we do not have a physical store at the moment.

Grails Plug is an official store and we are registered at the Dutch Chamber of Commerce.

Here is our business information:

CoC Number: 78353378

VAT Number: NL003322763B15

Burnierstraat 52

2596HW

Den Haag, Netherlands

Note: The address above is NOT a visiting address and you should in no case visit if you want to pick up a pair of shoes.